Vehicle estimation made effortless.
How we helped new estimators deliver accurate claim photos
Accelerate uses the power of augmented reality to bring new estimators up to speed with immersive training simulations. Unlike traditional training methods that can be costly to run, requiring classroom instructors or access to specific vehicles, the Accelerate app delivers virtual hands-on training through the convenience of a mobile phone.
Collaborating with our client
In a partnership with Accenture, we were tasked to explore the potential for XR training to support next-generation learning. With the support of a third party client, we took on the challenge to design and develop a working prototype.
How can XR* technology improve corporate learning outcomes?
XR* - Augmented Reality, Virtual Reality, Mixed Reality
Define the problem
High cost of classroom training
Passive delivery (powerpoint, coursework)
Impact on productivity
Access to equipment
Accessibility for remote offices
Align on the strategy
Land on the use case
Automotive Estimation Training
Automotive Collision Estimator Trainee
Estimator training is a priority
Accurate photos are necessary to ensure estimators deliver the proper documentation
Reframe the challenges
Inconsistency of photo layout
Failure to accurately capture details
Submitted in a different order than required
Critical to other business units
Access to damaged vehicles
Gather insights and take action
Unlike traditional learning, Accelerate allows estimators to deepen their skillset with immersive, virtual hands-on training modules accessible anytime on a mobile device.
Sensory feedback to establish confidence
Implement sound and motion signifiers to convey the message of that the AR 3D object is successfully placed.
Orient people in the virtual space
2-Dimensional real-time top down view allows the user to orient themselves in relation to the virtual model.
Signifiers support immersive self-learning
Inspired by the automotive motif of orange and white pylons, estimators can simply follow the moving arrows and rings to guide them to the correct vantage point for documenting damage accurately and efficiently.
Help user to frame the the correct photo composition
With this alignment tool, users can pan back and forth, up and down, left and right to match the circles and understand the ideal shot.
Virtual tools replicate real-world Practice
With the tools menu, estimators can engage in technical hands-on practise using a variety of tools and equipment. These customized training tools give the user an opportunity to develop critical thinking and key decision making skills, minimizing risk in future real-world scenarios.
Combination of formative and summative feedback
During the experience, estimators can follow the real-time feedback to aware the progress and refine mistakes instantly. Summative feedback will support estimators to achieve the long-term learning object.
“Classroom learning can be difficult. It’s nice to be able to walk around and physically go inside the vehicle. It’s like getting hands-on training.”
— New Estimator Trainee
“I can definitely see how an application like this will change how we approach training in the future.”
— Estimator Trainer
“The app was demonstrated to our North American Financial Services leadership and we’re now in the process of taking the app to another client that wishes to up-skill their estimators.”
— Senior Principal, Accenture Technology
We won the 2018 Vancouver User Experience Awards by Accelerate
As object recognition technology progresses, the solution could be built into either an estimator tool used on the job or as a customer-facing tool for customers to accurately take photos of their vehicles in the case of an accident / incident. MR will allow these users to interact with real vehicles vs. 3D models.
Sketch, InVision, After Effects, A-frame, Ottifox
Unity, iOS ARkit, Swift